💛 Refund Policy

At EmmaDog, we want you and your furry friend to love every purchase. If something isn't quite right, we're here to help.

Returns

We have a14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with any original tags (if applicable), and in its original packaging, along with proof of purchase.

Refunds are only available for items that arrive damaged, defective, or if you receive the wrong product.

How to Start a Return

To request a return, please contact us at emmadogs593@gmail.com

If your return is approved, we'll provide instructions on how and where to send your package.

Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

Return Address:

[You Will Receive When You Contact Us]

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, contact us immediately with your order number and photos of the issue so we can resolve it as quickly as possible.

Non-Returnable Items

We cannot accept returns for:

• Used or worn items.
• Personalized or custom-made products.
• Gift cards.
• Sale or clearance items.

If you're unsure whether your item qualifies for a return, feel free to contact us before sending it back.

Exchanges

The quickest way to receive a different item is to return the original product (once approved) and place a new order separately.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it without providing a reason.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at emmadogs593@gmail.com.

Contact Us

If you have any questions regarding returns or refunds, don't hesitate to contact us at emmadogs593@gmail.com. We'll be happy to assist you.